Return and Refund Policy

Last updated: September 18, 2026

This policy explains how fragrance returns, replacements and refunds are handled by Joma Shop.

Return-Request Period

Eligible return requests must be submitted within 15 calendar days after confirmed delivery.

Submitting a request does not automatically mean that the return is approved.

Return Eligibility

An approved fragrance return must be:

• Unopened;

• Unused and unsprayed;

• Factory-sealed where applicable;

• Untampered with;

• In its original resalable condition;

• Inside its original packaging;

• Accompanied by all labels, accessories and promotional items; and

• Supported by valid proof of purchase.

Opened, used, sprayed, tested, unsealed, altered or customer-damaged fragrances cannot be returned for a voluntary refund.

Change of Mind and Scent Preference

Change of mind, accidental ordering, no longer wanting the product, disliking the scent or comparing its performance with another bottle does not automatically qualify an order for return or refund.

Any voluntarily approved return must still be unopened, unused, factory-sealed and requested within 15 days.

Starting a Return

Email support@thejomashop.us with:

• Your full name;

• Order number;

• Product name and size;

• Reason for the request; and

• Clear photographs where relevant.

If approved, we will provide return instructions.

Do not return a product to a manufacturer, supplier, courier or address shown on the parcel without authorization.

Customer-Paid Return Shipping

For an approved non-defective return:

• The customer arranges and pays for return postage;

• A tracked shipping method must be used;

• The original shipping charge is non-refundable; and

• Joma Shop does not automatically provide a return label.

Keep the return receipt and tracking information until the case is completed.

Damaged, Leaking or Broken Products

Damage, leakage, breakage or a defective sprayer must be reported within 24 hours after delivery.

The request must include:

• Order number;

• Description of the issue;

• Clear photographs or video;

• Product box;

• Shipping package; and

• Shipping label.

The standard remedy for a verified damaged, leaking or broken product is a replacement rather than a voluntary refund.

Do not send a leaking or broken fragrance back unless instructed.

Incorrect Products

An incorrect-product claim must be reported within 24 hours after delivery with clear photographs.

After verification, we may arrange for the incorrect product to be returned with tracking before dispatching the correct replacement.

Authenticity and Performance Concerns

Scent preference, longevity, projection, packaging variation or comparison with another bottle does not automatically establish that a fragrance is defective or inauthentic.

Authenticity concerns must be supported with specific details and clear photographs of:

• Bottle;

• Box;

• Batch or lot code;

• Cap;

• Sprayer;

• Collar; and

• Labels.

Each product is reviewed individually.

Sale and Discounted Products

Sale, clearance and discounted products are final sale and are not eligible for voluntary return, refund or cancellation.

This does not remove any remedy that must legally be provided for a verified damaged, defective, incorrect or materially misdescribed product.

Inspection

An approved refund is considered only after the returned product is physically received and inspected.

A return may be rejected if it is:

• Opened or sprayed;

• Missing packaging or accessories;

• Damaged after delivery;

• Altered or tampered with; or

• Returned outside the approved period.

Refund Deductions

Where applicable and disclosed, an approved voluntary refund may be reduced by a $20 processing, handling or restocking amount.

Original shipping, express-shipping charges and customer-paid return postage are non-refundable unless otherwise required by law.

Refund Timing

Approved refunds are normally issued to the original payment method within 3–5 business days after receipt and inspection.

Banks and payment providers may require additional processing time.

Multi-Product Orders

A verified problem affecting one or two products does not automatically qualify unaffected products in the same order for return or refund.

Each product is reviewed separately.

Contact

Joma Shop
Operated by Areeba Online Limited
Email: support@thejomashop.us
Phone: +1 (601) 342-0260