FAQs

When will my order ship?

Standard orders are normally processed within 3–5 business days. Express orders, where available, are normally prioritized within 1–2 business days. Processing time is separate from courier transit time. See our Shipping Policy.

How can I track my order?

Use the tracking link in your shipping confirmation or visit your account. Tracking can take 2–5 business days to show movement after label creation.

Can I return a fragrance?

Eligible return requests must be submitted within 15 days after confirmed delivery and require authorization. Approved voluntary returns must be unopened, unused and in their original resalable condition. Sale and discounted products have additional restrictions. Read the Return and Refund Policy before ordering.

What if an item arrives damaged or incorrect?

Contact support within 24 hours after delivery, keeping the product, packaging and shipping label. Include your order number and clear photos or video so we can review the issue.

Can I change my delivery address?

Contact us as soon as possible. Changes may be possible before dispatch but cannot be guaranteed after processing begins.

Which payment methods can I use?

The payment methods available for your order are shown at checkout.

How do I contact you?

Email support@thejomashop.us or call +1 (601) 342-0260. Please include your order number.