Contact Information

Our customer support team can assist with fragrance questions, order updates, address changes, shipping, cancellations, returns and replacement requests.

Business Information

Trading name: Joma Shop
Legal business name: Areeba Online Limited

Business and customer-service address:

12510 W. Airport Blvd.
Unit C01-B
Sugar Land, Texas 77478
United States

Email: support@thejomashop.us
Phone: +1 (601) 342-0260

Contacting Customer Support

When contacting us about an order, please provide:

• Your full name;

• Order number;

• Email address used during checkout;

• Product name and size;

• A clear explanation of your enquiry; and

• Photographs or videos where relevant.

We aim to respond within two business days. Response times may be longer during weekends, holidays or periods of unusually high demand.

Returns

Do not send a fragrance back without receiving return authorization.

The authorized return address may differ from our business address or the address shown on the shipping package.

Unauthorized returns sent to a manufacturer, supplier, courier or incorrect address may be delayed, rejected or lost.

Independent Business Notice

Joma Shop is operated by Areeba Online Limited and is not affiliated with Jomashop.com, Jomashop Inc., or any similarly named retailer.