Taxes and shipping info

Last updated: September 18, 2026

This Shipping Policy applies to fragrance orders placed with Joma Shop, operated by Areeba Online Limited.

Order Processing

Standard orders are normally processed within 3–5 business days.

Express orders, where available, are normally prioritized for processing within 1–2 business days.

Business days are Monday through Friday, excluding United States federal holidays.

Processing time is separate from courier transit time. High-demand, restock, limited-availability or fraud-review orders may require additional processing.

United States Shipping

We primarily ship within the United States.

Available shipping methods, delivery estimates and charges are displayed during checkout. Free standard shipping may be offered where shown on the website or during checkout.

International Orders

International shipping is not automatically available for every product or destination.

Customers seeking international delivery should contact support@thejomashop.us before ordering. Customs duties, import taxes and handling charges are normally the customer’s responsibility unless stated otherwise.

Tracking Information

Tracking will be sent to the email address or telephone number provided during checkout when available.

Tracking may take 2–5 business days to begin showing movement after a label is created.

A shipping label does not always mean that the courier has physically received the parcel.

Shipping Delays

Courier delays, severe weather, holidays, customs processing and other circumstances outside our reasonable control may affect delivery.

If we cannot ship within the timeframe promised when the order was placed, we will provide a revised estimate where required. The customer may be offered the option to:

• Accept the revised shipping date; or

• Cancel the affected unshipped product for a full refund.

The $20 customer-requested cancellation deduction does not apply if we cannot ship within the promised period.

Address Changes

Address changes are allowed only before dispatch and cannot be guaranteed after processing begins.

Once a shipping label or tracking number has been created, we may be unable to change the address.

Customers are responsible for providing a complete and accurate address.

Incorrect or Incomplete Addresses

If a parcel is returned because of an incorrect address, missing apartment number or failed delivery, reasonable reshipping or return costs may apply.

Packages Marked Delivered

If tracking shows delivered but the parcel cannot be located:

1. Check the mailbox, delivery area and entrances;

2. Ask household members, reception staff or neighbors;

3. Allow up to 48 hours;

4. Contact the courier; and

5. Contact our support team if the parcel remains missing.

We may open a courier investigation. A replacement or refund is not guaranteed where valid tracking confirms delivery to the address supplied by the customer.

Lost Packages

A parcel is not automatically considered lost because tracking updates are delayed.

We may investigate with the carrier before approving any replacement or other remedy.

Damaged or Leaking Shipments

Damage, leakage or breakage should be reported within 24 hours after delivery.

Please keep all packaging and provide clear photographs of:

• The fragrance bottle;

• Cap, sprayer and collar;

• Product box;

• Shipping package;

• Shipping label; and

• Damaged or leaking area.

Do not ship a leaking fragrance unless our support team provides specific safety instructions.

Contact

Email: support@thejomashop.us
Phone: +1 (601) 342-0260